CHICAGO – Tuesday, September 15 – Nitel, a leading nationwide next-generation technology services provider, announced today the launch of its redesigned MyNitel customer portal. Powered by Nitel’s highly customized Hyperdrive™ OSS engine, MyNitel is packed with easy-to-use functionality allowing customers to better manage their Nitel account and services.
The new MyNitel gives customers convenient control of their Nitel services through the new easy, on-demand interface. Through two new features, customers can now view status on any in-flight orders and review details related to their current service inventory. In a streamlined dashboard, customers can view real-time status of their network while also having the ability to click through to detailed network monitoring metrics. Finally, customers can view invoice and payment history as well as manage support tickets.
Powering MyNitel is Hyperdrive, the company’s new OSS, customized to suit the specific complexities of Nitel’s channel-first business. Hyperdrive enables precise account, event, and project management as well as better communication to Nitel’s partners and customers. The system accelerates service delivery, ensures swift ticket resolution and enables a positive, hassle-free experience for Nitel’s customers and partners.
“The new MyNitel reinforces our commitment to partners by ensuring an elevated experience for their customers. The portal puts customers in the driver’s seat, allowing them to manage key aspects of their Nitel services with the click of a mouse,” said Mak Shomade, Chief Business Officer, Nitel.
Current MyNitel users can continue to use the portal with their existing credentials.
You can get a first-hand look at the new MyNitel by registering for the upcoming webinar on Tuesday, September 22: https://www.nitelusa.com/my-nitel-demo-webinar/
To learn more and to see MyNitel in action, visit: https://www.nitelusa.com/mynitel