As the global health situation related to COVID-19 continues to unfold, Nitel is encouraging our staff to work remotely and avoid unnecessary travel. The Nitel team is well equipped for virtual-office work and engages in it regularly, so you can continue to expect the highest levels of customer service during this time.
Our engineering staff is closely monitoring traffic patterns and capacity across our network for any sudden changes in network demands and working with third-party vendors to stay ahead of any needed adjustments. We are confident that the capacity of our network backbone as well as the redundancy in place can accommodate your needs now and in the future.
As always, if you should experience any issues, you can contact our 24×7 technical support.
Nitel is committed to providing our customers with support services, tools, and capabilities that will set the industry standard for accessibility, interaction, and usability in both the pre and post sales environments.
By providing access both to our people and our systems, we provide levels of interaction and information that enable our customers to monitor their systems in real time and measure our progress in ensuring high quality, reliable network services. While it is our goal to make interactions easy through our tools, we still retain an experienced, knowledgeable staff who understands how important communications is in our customers’ daily business.