Accompanying all Managed Services, the world-class support technicians at Nitel’s Managed Service Center work with Nitel customers from pre-sales to post-installation. The MSC team’s single-focus is to ensure the performance and security you require for your business to thrive.

No Gaps

The managed service center provides expert technical resources who serve as your primary point of contact throughout your customer journey. This provides continuity of support and gives you an advocate you can trust to coordinate cross-functional resources.

Proactive Outreach

Your MSC resources will seek out ways to optimize your Nitel services and communicate with you proactively to work towards successful outcomes.

Dedicated Support

Managed service customers receive dedicated expert support from our team of tier-3 engineers, ensuring you have the brightest minds looking out for your network and your business.