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MyNitel

Convenient, effortless management of your Nitel account and services

your nitel services at your fingertips

MyNitel is your destination for convenient, effortless management of your Nitel account and services. Packed with easy-to-use functionality, MyNitel puts critical information like network and order status, billing, and inventory right at your fingertips. Whenever you need to report an issue or just ask a question, MyNitel makes opening and tracking tickets easy.

muscle under the hood

MyNitel is powered by Hyperdrive™, Nitel’s highly customized OSS engine designed to bring greater efficiency and enhanced communication to the customer journey. Through precise account, event, and project management, Hyperdrive accelerates service delivery, ensures swift ticket resolution and enables a positive, hassle-free experience for our customers and partners.

By delivering Hyperdrive’s muscle to you through MyNitel, you gain the control, flexibility and convenience you need to simplify your technology environment and keep your business moving forward.

Keep your Projects On Track

Gain peace of mind knowing that your Nitel services are being installed according to your timelines and expectations. With easy access to order status through MyNitel, you can keep close tabs on every order and ensure success for your project and for you.

Stay on top of the services you have

You should always know what comprises your technology environment. With MyNitel, that’s a snap. One click into the Inventory tab gives you a simple readout of the services you have with Nitel, with the ability to view your service order and track important data points like service type, contract term and cost.

Quick access to support

MyNitel makes entering and managing tickets and communicating with your support representatives easier than ever. You’ll have access to a dashboard of your most recent tickets with the ability to drill down into individual ticket details and communicate with the network operations center, your account manager or other resources. With greater access to information, you can be more productive, allowing you to focus on the things that matter most to your business.

Manage invoices and payments

Keep close tabs on your Nitel billing through MyNitel. With one click, you have instant access to your most recent invoices and payments. Download invoices in pdf format for your accounting team or simply view the entirety of an invoice right on your screen.

Ensure the health of your network

Know that your Nitel services are running at their best with MyNitel. Your MyNitel dashboard gives you instant information into any trouble spots on your network. With a click, you’ll open up your own instance of Orion – the popular network monitoring tool. Inside, you have all the information you need to understand the health of your network and make smart decisions.