Nitel NOC

We care about getting things fixed, and fast!

Occasional outages, latency, or equipment failures are inevitable. During moments of high stress, our priority is swift and seamless service. Long wait times or repetitive conversations are not our thing. Our sole focus is to comprehend and resolve your issue in the fastest and most efficient manner possible.

THE WHOLE TEAM’S ON DECK

Not only is your call answered quickly by a NOC employee, but you have instant access to three levels of technicians who are ready to respond to escalated service requests.

FREQUENT UPDATES

Frequent updates by email give your customer confidence that we’re working towards a speedy resolution.

Award-Winning Customer Experience

Year after year, Nitel’s NOC team wins awards for their industry-leading customer experience. Routinely going the extra mile to ensure your satisfaction, they are dedicated to maintaining the health, security, and performance of your digital environment.

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Fast Means Fast

The NOC manages over 13,000 individual tickets each year and fields thousands of calls each month. Even with this volume, callers can expect an average wait time of only 36 seconds before speaking with a NOC technician.

HAPPY CUSTOMERS

We take great pride in delivering world-class customer experience time and again. Our NOC satisfaction scores of 4.2 out of 5 reflect the attention we put into making each and every interaction a positive one.

The hourly updates were wonderful. I’ve never had another carrier with such excellent customer service. When I called to report my outage, I could hear the concern in the rep’s voice. 5 stars.

Angela Mock, Accounting, Contract Fabricators, Inc.

NOC CASE STUDY

Our NOC received a call on a Sunday afternoon from a banking customer experiencing a routing issue on their network. Their internet access was completely down. Time was of the essence, as their internet connection was vital to the regular operation of their business. Check out our latest blog post to learn how quick action by the Nitel NOC prevented a potentially prolonged and disastrous outage.

TAKE ME TO THE BLOG POST