A multi-location business facing rising telecom costs and limited network capacity turned to Nitel for a comprehensive network overhaul. With 13 locations to manage and a pressing need to reduce network infrastructure costs, increase capacity, and improve visibility, the company required a strategic solution. Nitel replaced all DIA circuits across their locations, delivering a more cost-effective solution with better connectivity. This move led to significant savings and performance improvements, establishing a solid foundation for future growth.

Challenges

The company was struggling with several critical challenges:

  • Rising Costs: Telecom expenses were escalating beyond budget.
  • Limited Control: Existing network lacked self-management capabilities.
  • Inadequate Capacity: Current network couldn’t support expanding services.
  • Reduced Resources: Fewer onsite tech staff in remote locations.

Results

Nitel, in collaboration with our partner, executed a series of strategic initiatives that delivered substantial financial and operational benefits.

  • Replacement of DIA Circuits: Successfully replaced DIA circuits across all 13 locations, enhancing network reliability and performance.
  • Cost Reduction: Achieved over $240K in savings during the first year, with ongoing monthly savings exceeding $20K.
  • Capacity Boost: Increased network capacity by 2x to 10x, ensuring the infrastructure could support growing business demands.
  • Enhanced Support Efficiency: Improved remote support capabilities and streamlined operations with centralized management, reducing the need for extensive onsite tech staff.
  • Improved Visibility and Control: On-demand access to real-time network management and issue resolution through MyNitel portal, leading to faster and more efficient operations.
  • Strategic Leadership Win: Enabled the new SVP to secure a quick, impactful win, reinforcing leadership credibility and setting a strong foundation for future success.

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