NOC RECOGNIZED FOR QUICK OUTAGE RESOLUTION
CHICAGO – Thursday, May 9 – Nitel, a leading nationwide next-generation technology services provider, was named the winner of a Gold Stevie® Award in the Customer Service Team of the Year category in The 17th Annual American Business Awards® today.
The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
Nicknamed the Stevies for the Greek word meaning “crowned,” the awards will be presented to winners at a gala ceremony at the Marriott Marquis Hotel in New York on Tuesday, June 11. Tickets are now on sale.
More than 3,800 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Startup of the Year, Executive of the Year, Best New Product or Service of the Year, Marketing Campaign of the Year, Live Event of the Year, and App of the Year, among others. Nitel was nominated in the Customer Service Team of the Year category for telecommunications.
“Our NOC manages an average of 1,300 calls per month, providing top-notch service for each and every call,” said Lawrence Edmond, senior vice president of engineering. “The team works around the clock to resolve any issues quickly and effectively. While traditionally tech companies leave something to be desired when it comes to the customer experience, Nitel’s best-in-class support is a key reason customers choose us.”
Nitel’s nomination validates this claim, citing a 4.92 out of 5.00 customer satisfaction rating.
More than 200 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.
“The nominations submitted to The 2019 American Business Awards were outstanding. They illustrate the continued vibrancy of innovation and high level of achievement across the American economic landscape,” said Michael Gallagher, president and founder of the Stevie Awards.
Details about The American Business Awards and the list of 2019 Stevie winners are available at www.StevieAwards.com/ABA.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Sponsors of The 2019 American Business Awards include HCL America, John Hancock Financial Services, and SoftPro.