Shekar Murthy Appointment Shows Commitment to New Ideas, AI Technology and Process Management to Drive Greater Focus on the Success of the Customer
CHICAGO – March 22, 2024— Nitel, a leading network-as-a-service provider, announced today the appointment of Shekar Murthy as senior vice president of Customer Success, underscoring the company’s continued commitment to the customer experience through expert support and advanced digital capabilities. In his career working at Concentrix, IBM, Peropta, Verizon and Yellow.ai, Murthy has amassed a strong record of amplifying value and innovating customer experience across various industry sectors. He is internationally recognized for his contributions to accelerating client success through dynamic customer engagement strategies by leveraging leading-edge digital transformation, including the application of AI.
The Nitel customer success position was created in 2022 to drive Nitel’s aggressive growth strategy and to further differentiate itself in an industry where Nitel had already been established as a leader by way of several prestigious awards focusing on the customer. In embracing customer success as a key business driver, Nitel continues to gain traction, as evidenced by its industry leading customer retention and satisfaction.
“Nitel has experienced tremendous success by putting customers first in a way that much of our competition does not,” said Scott Peterson, Nitel’s chief revenue officer. “Shekar is considered an authority on customer success and has implemented new approaches at top companies by not only focusing on cultural change, but implementing best practices and leveraging cutting edge AI and predictive analytics to support the effort. We know he will help solidify our brand around this approach and help us become more relevant in the industry as our customers become more successful.”
“Nitel is leading the industry with their customer-centric approach in a market that quite frankly has ignored the customer for far too long,” Murthy said. “I am excited not only to implement programming, processes and technology to further this effort, but also to leverage our capabilities to elevate our partner community as we jointly focus on the success of our mutual customers.”
Murthy comes to Nitel from Yellow.ai where he was chief customer officer leading the global customer success, support, and professional services teams to deliver exceptional customer outcomes and satisfaction. Yellow.ai is a global leader in conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. Prior to Yellow.ai, he held senior leadership positions at Concentrix, IBM, and Verizon, and is a founder of Peropta, a boutique innovation strategy and digital transformation advisory firm specializing in IT transformation and strategic advisory services to C-level executives and boards. Throughout his career, Murthy has made significant strides in aligning cutting-edge technologies with strategic business needs. His leadership in establishing centers of excellence at a number of companies, particularly in AI and automation, has saved companies he has worked with over $100 million, simultaneously boosting their revenues and profits.
According to Peterson, this appointment is a continuation of Nitel’s growth strategy that started when Cinven made its investment in Nitel. “We continue to carry out our vision with strategic leadership hires,” he said. “We’ve added tremendous talent to the management team at Nitel across the board. Shekar is our most important hire when it comes to customer success, and we are confident he will be a driving force in enhancing Nitel’s customer-centric culture.”