You need telecom solutions. We’re your answer people.
You and your business require the most up-to-the-minute communications technology. That's why we’re on top of all new developments in the telecommunications industry to provide you the most competitive products and services to meet your growing business needs.
Nitel offers fully integrated telecom solutions, including:
Expect "service" from your service provider.
Rely on Nitel for dependable, secure network services for your business. Our "boutique" approach to client service ensures that you receive frequent communication, hassle-free installation and personalized support for the life of your network.
As a Nitel client you receive the following:
- Sales Engineering -- Pre-sale, Nitel's sales engineers perform a technical review to ensure order accuracy and optimum design
- Provisioning -- Leading up to your installation, our provisioning managers are focused on frequent communication. We micromanage the provisioning process, communicating 15 distinct milestones on the way to your on-time installation.
- Account Management -- Your dedicated account manager is available for post-install support, including service changes, billing inquiries or service escalations.
- Network Operations -- Nitel's Chicago-based network operations center (NOC) is available for address service affecting issues 24x7x365. Average hold times are less than 60 seconds and you will speak with one of our technicians right away -- not a call center operator.
View the Nitel Service Guide