A leading global financial services provider with 95 branches and almost 2,500 employees faced a challenge many enterprises know too well: outdated network infrastructure slowing growth and efficiency. With thousands of personal, business, and commercial financial transactions flowing through its branches daily, the company needed a network built for speed, reliability, and scalability.

Instead, they were working with aging MPLS circuits struggling to keep up.

The Challenge

A company in the financial industry was undergoing a major acquisition and needed to ensure a seamless transition for its network infrastructure. With operations expanding and increasing demands for reliability, the company required a solution that could:

  • Streamline Network Consolidation: The acquisition led to the integration of multiple disparate network infrastructures, requiring a unified, scalable solution.
  • Enhance Performance & Redundancy: The company needed a network that could handle high availability, improved redundancy, and better support for critical business applications.
  • Reduce Complexity & Costs: Managing multiple service providers and invoices created inefficiencies. The company sought a single-source provider to simplify management while optimizing costs.
  • Ensure a Smooth Transition: The acquisition timeline demanded an agile implementation strategy to avoid business disruption and meet operational deadlines.

The Solution

To address the company’s complex needs, Nitel developed a strategic, phased approach to deployment:

  • Customized Network Design: Nitel tailored a solution that included multiple last-mile providers to ensure cost efficiency and flexibility.
  • Proactive Pricing Strategies: By offering incentives such as covering non-recurring charges for early order placement and providing flexible billing options, Nitel helped lock in the company’s pricing structure while aligning with their budgetary constraints.
  • Escalation and Support Improvements: In response to the company’s concerns about service responsiveness, Nitel provided enhanced escalation lists, a dedicated project management team, and offered direct engagement with its NOC and Customer Success leadership.
  • Seamless Order Management: Despite procurement delays, Nitel maintained a consistent dialogue with the company’s leadership, facilitating site changes and ensuring the project remained on track.

The Results

Nitel’s flexible approach and persistent engagement yielded significant results:

  • 18 Initial Sites Signed: With additional site orders expected in the following months.
  • Seamless Legal and Procurement Process: Despite initial delays, the Master Service Agreement was successfully finalized and executed.
  • Improved Partner Confidence: The company acknowledged Nitel’s superior project management capabilities and willingness to accommodate evolving needs.
  • Competitive Advantage Secured: By addressing the company’s concerns and demonstrating superior service reliability, Nitel solidified its position as a trusted provider.

Why Nitel Was the Right Fit

Nitel’s agility, customer-first approach, and commitment to delivering a best-in-class solution made it the ideal partner for the company’s growing network needs. Unlike traditional providers, Nitel’s ability to adapt to changing requirements and offer proactive support set it apart from the competition. By leveraging Nitel’s managed services platform, the company gained a reliable, scalable, and cost-effective solution that will support its future expansion.

Nitel’s success with this financial institution underscores its dedication to helping businesses navigate complex network challenges while delivering unparalleled service and support.

For businesses facing similar challenges—whether modernizing infrastructure or managing large-scale, multi-location networks—Nitel offers the expertise, tools, and project management to simplify complex deployments and deliver results.