CHICAGO, January 6 — Nitel, a leading next-generation technology services provider, today announced changes to its executive leadership team following its recent investment by international private equity firm Cinven. Margi Shaw, formerly Nitel’s chief operating officer, will serve as CEO. In addition, former chief business officer Mikail “Mak” Shomade will now serve as chief operating officer, and former executive vice president of sales and marketing Mark Dickey will be the company’s chief revenue officer.
Shaw, who joined Nitel in June of 2020, will be responsible for leading Nitel into its next phase of growth. She commented, “The continued trend toward digital transformation for today’s enterprises represents a tremendous opportunity for Nitel and its partners. Now, with the additional firepower of Cinven and an elite leadership team at the helm, we are poised to more tightly align with the needs of customers through growth and expansion.”
Shomade, who has been with Nitel since 2018, will continue to build upon the company’s industry-leading customer experience capabilities through new and enhanced tools as well as an efficient, customer-focused service delivery experience. In 2020, Mak spearheaded the launch of Hyperdrive, the company’s integrated OSS system, and the MyNitel customer portal as a centerpiece of the Nitel experience.
Dickey, who started at Nitel in January of 2020 and has since led the company to consecutive years of record sales, looks to expand Nitel’s revenue engine by augmenting sales efforts in both the partner channel and Nitel’s wholesale business as well as expanding the company’s marketing effort. By leading the company’s account management function, Dickey will also be instrumental in delivering on Nitel’s well-earned reputation for customer service.
The Cinven investment as well as the updated leadership team position Nitel to accelerate its growth in 2022 and beyond. Building on its foundation of managed wide area networks, cybersecurity and SD-WAN, the company will explore adjacent product offerings as well as enhanced international capabilities to address a broader set of needs and drive additional customer value.
Shaw continued, “With this team in place, we have the leadership and expertise we need to fuel our growth. We’re excited to leverage a strong core business to expand our addressable market globally through a wider scope of services. And with a continued focus on the customer experience, customers looking to capitalize on the cloud and the partners who advise them all stand to benefit greatly.”
Nitel’s founders Rick Stern and Ron Grason will remain as investors in the business and will serve as board observers.