Support Tools
Nitel is committed to providing our customers with support services, tools, and capabilities that will set the industry standard for accessibility, interaction, and usability in both the pre and post sales environments. Backed by the expertise of our staff, n-Tellipro and n-Telliserve provide fast and easy web-based access to pricing, provisioning status, network operations, and trouble ticketing. These support tools allow for a completely customized experience accessible from any desktop browser or Pocket PC PDA.By providing access both to our people and our systems, we provide levels of interaction and information that enable our customers to monitor their systems in real time and measure our progress in ensuring high quality, reliable network services. While it is our goal to make interactions easy through our web based interfaces, we still retain a help desk staffed by experienced people who understand how important communications is in our customers' daily business.
Beyond our tools and people, we also help minimize those infrequent hardware outages with our Rapid Deployment Spares (RDS) Service. RDS is designed to remove the hassle and expense from outages by quickly analyzing the problem, locating the necessary components, and shipping them as soon as possible.
Should you require any technical assistance, please call our 24/7 NOC NUMBER 866-892-0915.