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Frequently Asked Questions
Q. What Does Nitel Monitor?
A. Nitel will monitor just about anything with an IP
address. We support SNMP (Simple Network Management Protocol) or ICMP
(Ping). This includes your routers, switches, wireless access devices,
servers, PBX's, and more.
Q. How Does Nitel Connect To Our Network?
A.
We access your company's network via a secure IPSEC tunnel or
Frame-Relay connection. This provides a secure, safe connection that
allows us to only see the devices we monitor while ensuring the safety
of your information.
Q. How Secure is an IPSEC Tunnel?
A.
Our staff includes Certified Information System Security Professional's
(CISSP) and we use only CISCO VPN and PIX firewall technology to insure
that your data is safe and secure. Any connection is certified to meet
stringent HIPAA standards using 3DES encryption.
Q. How Do I Access the System?
A. Nitel will provide a simple portal access page, n-Telliserve,
or you can put a login on your WEB site with our WEB portal kit. We
built it so you would never need to go to training, so one user name
and password is all you need to access the entire system and reports
are available with just a point and click. In addition, for greater
security users can have permissions to access only the part of the
system they need.
Q. Do I Need A Different Password to Login From a PDA or Desktop Connector?
A.
No. You use one login regardless if you access via a WEB browser,
desktop connector, design console or PDA. Just make sure you have the
right permissions.
Q. How Do I Setup the System?
A.
Once you signup, follow a simple process that your account manager will
review with you. You can also download a desktop application that
allows you to make changes or add users to your system.